The modern scoring platform that turns scattered metrics into clear, actionable insights. Built for teams who take performance seriously.
| Metric | Target | Src | W/C 13 Jan | W/C 20 Jan | W/C 27 Jan | W/C 3 Feb | Trend |
|---|---|---|---|---|---|---|---|
| Response Times | |||||||
P1 Response Time Avg first response for Priority 1 |
≤ 15 min | H | 92 | 90 | 93 | 94 | ▲ +2 |
SLA Compliance Tickets resolved within SLA |
≥ 95% | H | 95 | 94 | 96 | 96 | ▲ +1 |
| Resolution & Backlog | |||||||
First Contact Resolution Resolved without escalation |
≥ 80% | H | 86 | 90 | 88 | 91 | ▲ +5 |
P2 Resolution Time Avg time to resolve Priority 2 |
≤ 4 hours | H | 76 | 72 | 70 | 68 | ▼ -8 |
Ticket Backlog Open tickets older than 7 days |
≤ 20 tickets | H | 55 | 50 | 45 | 42 | ▼ -13 |
Stop drowning in dashboards. HaloScore distills your key metrics into a single, beautiful view that your whole team can rally around.
Start tracking from day one with ready-made scorecards for SLA performance, ticket volumes, customer satisfaction, engineer productivity, and more.
No need to learn SQL. Our AI-enhanced report builder lets you create custom reports in plain English. Just describe what you want to see.
Already have reports in HaloPSA? Import them into HaloScore with a single click and instantly convert them into live, trackable scorecards.
Get daily digests of your scorecards delivered straight to your inbox, plus real-time Teams and Slack notifications when key metrics cross your thresholds.
Keep tabs on your metrics with multiple syncs per day. Your scorecards always reflect the latest data from HaloPSA.
Spot patterns before they become problems. Historical tracking and AI-powered forecasting help you stay ahead of the curve.
No complex setup. No consultants needed. Just connect, configure, and start scoring.
Link your HaloPSA instance with a single click. We securely pull in your data so you can start scoring straight away.
Hit the ground running with prebuilt templates, import existing HaloPSA reports, or build custom reports with our AI-assisted builder.
Watch your scores evolve in real time. Share dashboards with stakeholders, set alerts, and celebrate wins together.
Same features on both plans. Choose whether you want support.
Every feature, full access. You just handle it yourself.
Everything in DIY, plus hands-on help whenever you need it.
Don't take our word for it. Here's what our customers have to say.
"HaloScore replaced three different tools for us. Our Monday standups went from 45 minutes to 15 because everyone already knows where we stand."
"The integrations are what sold us. We connected Jira, HubSpot, and Stripe in under 10 minutes. Now our entire leadership team lives in HaloScore."
"Finally, a tool that makes performance tracking feel simple instead of overwhelming. The smart alerts alone have saved us from two major churn spikes."
Join thousands of teams using HaloScore to track what matters. Free for up to 5 users, forever.